This story told to us by Helen Donaldson the Officer in charge of Hervey Bay is too good not to share. A crew were transporting a patient to the palliative care unit of the local Hospital and the patient expressed that she just wished she could be at the beach again.Above and beyond,the crew took a small diversion to the awesome beach at Hervey Bay to give the patient this opportunity – tears were shed and the patient felt very happy. Sometimes it is not the drugs/training/skills – sometimes all you need is empathy to make a difference! Great work Hervey Bay team Danielle & Graeme the Service is very proud of you.