אחת הטענות נגד שימוש במערכות ענן, הוא ההתחייבות ל- SLA של הספק
לחברת אמזון יש SLA מול לקוחותיה
אבל....ראו נא את כמות ההסתייגויות
Amazon EC2 SLA Exclusions
The Service Commitment does not apply to any unavailability, suspension or termination of Amazon EC2, or any other Amazon EC2 performance issues: (i) that result from a suspension described in Section 6.1 of the AWS Agreement; (ii) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Amazon EC2; (iii) that result from any actions or inactions of you or any third party; (iv) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control); (v) that result from failures of individual instances not attributable to Region Unavailability; or (vi) arising from our suspension and termination of your right to use Amazon EC2 in accordance with the AWS Agreement (collectively, the “Amazon EC2 SLA Exclusions”). If availability is impacted by factors other than those explicitly listed in this agreement, we may issue a Service Credit considering such factors in our sole discretion.
מה זה באמת אומר על רמת ההתחיבות ?
ןמה זה אומר על היכולת באמת לקבל זיכוי במקרה של ארוע בה אמזון איננה עומדת בהתחייבות שלה ל- uptime ככתוב - ב- SLA
AWS.AMAZON.COM
Amazon EC2 SLA
