Payments in Messages
Payments in Facebook messages are only available in the US at this time.
You can securely send and receive money in Facebook messages with a bank-issued debit card or PayPal account. To help keep your account secure, you can set up a PIN as a security check on payments.
For information on Marketplace, Games, or Donations, visit the Facebook Pay help center.
Getting Started
Who can use Facebook messages to send and receive money?
Who can use Facebook messages to send and receive money?
Payments in Facebook messages are only available in the US at this time.
You can send and receive money in Facebook messages if both you and the person you transfer money to:
Live in the United States.
Are at least 18 years old.
Have an active Facebook account.
Set your preferred currency to US dollars.
Have already added an accepted payment method to Facebook or Messenger.
If you need help with payments in Facebook messages, please contact our support team.
What payment methods can I use in Facebook messages?
What payment methods can I use in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
You can add a payment method for sending and receiving money in Facebook messages.
The following payment methods can be used in Facebook messages:
Bank-issued Visa or Mastercard debit cards
PayPal accounts
Reloadable prepaid cards
Note: Reloadable prepaid cards that receive funds from a single source — such as a payroll card from an employer — can only send money in Facebook messages, not receive.
Government-issued bank cards
Note: Certain government-issued bank cards can only send money in Facebook messages, not receive.
The following payment methods are not supported in Facebook messages:
Credit cards
Debit cards other than Visa or Mastercard
Preloaded health care flexible spending cards
Learn how to add or remove a payment method. If you need help with payments in Facebook messages, please contact our support team.
How do I add or remove a payment method for Facebook messages?
How do I add or remove a payment method for Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
How do I change my default payment method for Facebook messages?
How do I change my default payment method for Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
How long does it take to receive money in Facebook messages?
How long does it take to receive money in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
Once you have an accepted payment method linked to your account, any money sent to you is transferred right away. Note: It may take your payment provider up to 3-5 business days to post the money to your account.
If someone has sent you money but it hasn’t appeared in your account after 5 business days, you can:
Contact your bank by calling the number on the back of your payment card.
Contact PayPal’s support team.
If you still need help with payments in Facebook messages, please contact our support team.
Does it cost money to send or receive money in Facebook messages?
Does it cost money to send or receive money in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
There are no fees to send or receive money in Facebook messages. This feature is free for everyone to send money to friends and family.
If you already have a payment method linked to your account, any money sent to you is transferred right away. Note: It may take your payment provider up to 3-5 business days to post the money to your account.
Can I use payments in Facebook messages for my personal business?
Can I use payments in Facebook messages for my personal business?
Payments in Facebook messages are only available in the US at this time.
No, Facebook messages do not support payments for personal business. Sending and receiving money in messages should only be done with your friends and family.
If you send or receive money in Facebook messages for your personal business, you may no longer be allowed to use payment features on Facebook.
Send & Receive Money
How do I send or receive money in Facebook messages?
How do I send or receive money in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
How do I request money from a friend in a Facebook message?
How do I request money from a friend in a Facebook message?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
How do I pay or decline payment requests from friends in Facebook messages?
How do I pay or decline payment requests from friends in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Can I cancel a payment I sent in a Facebook message?
Can I cancel a payment I sent in a Facebook message?
Payments in Facebook messages are only available in the US at this time.
No, you can't cancel a payment you sent in a Facebook message. Once you have an accepted payment method linked to your account, any money you send is transferred right away.
If you send money to someone in a Facebook message by mistake, you can:
Ask them to send the money back to you.
Ask them to decline the payment if they don’t already have an accepted payment method linked to their account. Note: If they don’t accept the payment after 7 calendar days, it'll automatically cancel.
If the person declines your payment or sends the money back to you, it may take your payment provider up to 3-5 business days to post the money to your account.
Can I send money to another Facebook account that has the same payment method as me?
Can I send money to another Facebook account that has the same payment method as me?
Payments in Facebook messages are only available in the US at this time.
No, you can't send money to another Facebook account that has the same payment method as you. If you try to send money to someone who has the same debit card or PayPal account linked to their Facebook account, your payment will be automatically canceled and refunded back to you.
Learn how to add or remove a payment method for Facebook messages.
How do I decline money sent to me in a Facebook message?
How do I decline money sent to me in a Facebook message?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
How do I request money from a group chat in Facebook messages?
How do I request money from a group chat in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Payment Status
Why haven't I received the money I was sent in a Facebook message?
Why haven't I received the money I was sent in a Facebook message?
Payments in Facebook messages are only available in the US at this time.
Once you have an accepted payment method linked to your account, any money sent to you is transferred right away. Note: It may take your payment provider up to 3-5 business days to post the money to your account.
If someone has sent you money but it hasn’t appeared in your account after 5 business days, you can:
Check your transaction history to see which debit card or PayPal account the payment was transferred to.
Contact your bank by calling the number on the back of your payment card.
Contact PayPal’s support team.
If you still need help with payments in Facebook messages, please contact our support team.
Why is my payment in a Facebook message pending?
Why is my payment in a Facebook message pending?
Payments in Facebook messages are only available in the US at this time.
Once you have an accepted payment method linked to your account, any money sent to you is transferred right away. Note: It may take your payment provider up to 3-5 business days to post the money to your account.
To help keep your account secure, we verify your information before processing payments. Most payments are reviewed within 24 hours. Learn what you can do if you still haven’t received your payment.
If you still need help with payments in Facebook messages, please contact our support team.
Why did my payment in a Facebook message fail?
Why did my payment in a Facebook message fail?
Payments in Facebook messages are only available in the US at this time.
You can send and receive money in Facebook messages if you have an accepted payment method linked to your account and if both you and the person you transfer money to meet these qualifications.
If your payment to a friend in a Facebook message isn’t working, it may be because:
Your friend doesn’t live in the US.
Your friend isn’t at least 18 years old.
Your friend doesn’t have a payment method linked to their account.
Your friend declined the payment.
If you suspect an issue with your payment method, you can:
Contact your bank by calling the number on the back of your payment card.
Contact PayPal’s support team.
If you still need help with payments in Facebook messages, please contact our support team.
Why was my payment in a Facebook message canceled?
Why was my payment in a Facebook message canceled?
Payments in Facebook messages are only available in the US at this time.
You can send and receive money in Facebook messages if you have an accepted payment method linked to your account and if both you and the person you transfer money to meet these qualifications.
If your payment to a friend in a Facebook message was canceled, it may be because:
Your friend declined the payment.
Your friend has the same payment method as you.
Your friend hasn’t accepted the payment. Note: If they don’t accept the payment after 7 calendar days, it'll automatically cancel.
Canceled payments in Facebook messages will be refunded to your linked payment method within 5-7 business days. If you still need help with payments in Facebook messages, please contact our support team.
My Account
How do I view my transaction history for payments in Facebook messages?
How do I view my transaction history for payments in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Can I opt out of using payments in Facebook messages?
Can I opt out of using payments in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
Yes. If you no longer want to use payments in Facebook messages, you can remove all linked payment methods from your account. If someone sends you money after you’ve removed all payment methods, the payment will be returned to that person.
If you need help with payments in Facebook messages, please contact our support team.
Privacy
How does Facebook secure and protect my information when I use payments in messages?
How does Facebook secure and protect my information when I use payments in messages?
Payments in Facebook messages are only available in the US at this time.
We take many precautions to help keep your account secure and prevent unauthorized access to the payment information you save for Facebook messages.
When you send or receive money in Facebook messages, only the dollar amount, your name, and profile photo are shared between you and your friend. We don't share any information we may ask you for when verifying your identity.
Learn more about how we secure and protect your payment information.
What information is shared when I use payments in Facebook messages?
What information is shared when I use payments in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
When you send or receive money in Facebook messages, only the dollar amount, your name, and profile picture are shared between you and your friend. We don't share any information we may ask you for when verifying your identity.
Learn about how we secure and protect your payment information.
Do I need to save my payment information when sending or receiving money in Facebook messages?
Do I need to save my payment information when sending or receiving money in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
When you add a payment method for Facebook messages, we securely store your payment information after you enter it for the first time. This allows you to send or receive money without having to re-enter your information each time.
You can remove your payment method for Facebook messages at any time. Note: If you remove your payment method, you won’t be able to send or receive money until you add a new one.
Security
How do I set up or change my PIN for payments in Facebook messages?
How do I set up or change my PIN for payments in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
What can I do to keep my Facebook account secure when using payments in messages?
What can I do to keep my Facebook account secure when using payments in messages?
Payments in Facebook messages are only available in the US at this time.
Here are some things you can do to help protect your Facebook account when using payments in messages:
Use our security features
Set up a PIN for Facebook Pay.
Turn on two-factor authentication.
Set up alerts for unrecognized logins on Facebook.
Only use payments with people you know
Only send and receive money with people you know.
Don’t accept friend requests from people you don’t know.
Never share your account information
Never tell anyone your account password or payment information.
Always log in at www.facebook.com.
Log out of Facebook when using a computer you share with other people.
Report scammers and suspicious activity
Watch out for common money scams.
Report scammers and suspicious activity.
Never click suspicious links, even if they come from a friend you know.
Learn about how Facebook protects your information when you use payments in messages.
What common money scams should I look out for when sending or receiving money in Facebook messages?
What common money scams should I look out for when sending or receiving money in Facebook messages?
Payments in Facebook messages are only available in the US at this time.
In the rare case there is a money scam on Facebook, cyber criminals will either create fake accounts or hack into existing Facebook accounts of people you may know. The fake or compromised accounts will then try to trick you into giving them money by sending you personalized messages. Learn how to report scammers or suspicious activity in Facebook messages.
What are common types of money scams?
Here are common money scams you should look out for when sending or receiving money in Facebook messages:
Romance scams: Romance scammers typically send romantic messages to people they don’t know, often pretending to be divorced, widowed or in a bad marriage. To pay for things like flights or visas, they'll engage in online relationships in hopes of receiving money. They may use photos they've found online of representatives from official institutions like the military or government agencies. Their goal is to gain your trust, so the conversations may continue for weeks before they ask for money.
Lottery scams: Lottery scams are often carried out from accounts impersonating someone you know, or fake profiles pretending to represent an organization. The messages will claim that you're among the winners of a lottery and that you can receive your money for a small advance fee. The scammer may ask you to provide personal information, such as your physical address or bank details.
Donation scams: These scams are done by accounts impersonating famous religious figures or by accounts pretending to be representatives from various charities or orphanages. In the messages, the scammers will ask for donations.
Inheritance scams: The scammer will claim to be a lawyer or from another legal authority, pretending to represent the estate of a deceased person. The messages will state that you're entitled to the inheritance. The scammer may ask you to provide personal information such as your physical address or bank details.
Loan scams: Loan scammers send messages and leave posts and comments on Pages and in Groups offering, or claiming to know someone offering, instant loans at a low interest rate for a small advance fee.
Marketplace scams: Although eligible items purchased on Marketplace from sellers and stores using checkout on Facebook are covered by Purchase Protection, local pickup items using person-to-person payment methods are not covered. Facebook does not offer refunds for any person-to-person transactions. Always be cautious when using person-to-person transactions to purchase Marketplace items, especially if an item needs to be shipped. Learn how to buy and sell responsibly on Facebook. You can also learn more about the difference between buying something with checkout and local pickup.
What online behaviors should I look out for?
To protect yourself from scammers, look out for the following:
People asking you for money who you don’t know in person
People asking you for advance fees to receive a loan, prize, or other winnings
People asking you to move your conversation off Facebook (example: a separate email address)
People claiming to be a friend or relative in an emergency
Poor spelling and grammatical errors
Learn how you can keep your Facebook account secure when using payments in messages.
How do I report scammers or suspicious activity I see when using payments in Facebook messages?
How do I report scammers or suspicious activity I see when using payments in Facebook messages?
This feature isn't available on mobile browsers, but it is available on these devices. Select a device to learn more about this feature.
Contact Us
How do I contact Facebook for help with payments in messages?
How do I contact Facebook for help with payments in messages?
For help with payments in Marketplace, Games, Donations, or Ads, please fill out our Payments Support form.
If you need help with payments in Facebook messages, please contact our support team. You’ll get a notification when we respond in 1-2 business days.
You can also find more information about payments in Facebook messages below:
Who can use Facebook messages to send and receive money?
How do I send or receive money in Facebook messages?
How do I update my payment method used in Facebook messages?
Why haven’t I received the money I was sent in a Facebook message?
Can I cancel money after I send it in a Facebook message?
