Game Payments
Using Games
How am I billed for a game purchase on Facebook when using a credit or debit card?
How am I billed for a game purchase on Facebook when using a credit or debit card?
You can review your Facebook payment history from your settings.
Once you're viewing your payment settings, keep in mind that:
Charges made to your credit or debit card for game purchases will be listed as being purchased from Facebook Games.
Your individual in-game purchases may be grouped together before being billed to the payment method you've selected.
If you still don't recognize a charge after viewing your payment history, let us know.
How can I use my Facebook account balance to purchase items for Facebook Games?
How can I use my Facebook account balance to purchase items for Facebook Games?
Our guided help tool can walk you through the steps to resolve your issue faster.
If you already have money in your account balance from a Facebook Game Card, this balance will automatically be used first when purchasing items for Facebook Games. If you already have money on your account, you can view your current Facebook account balance by visiting your payment settings.
If you don't have enough money in your account balance to purchase an item, the existing money in your account will still be applied and you'll be prompted to pay for the difference between the cost of the item and your current Facebook balance using a payment method we accept.
When making a purchase, you'll see your account balance below the price of the item.
If you're having issues using your Facebook account balance, let us know.
Can I give my Facebook Game Card to a friend or family member?
Can I give my Facebook Game Card to a friend or family member?
You can give your Facebook Game Card to someone on Facebook as long as the card has been activated by the retailer and you haven't redeemed the card yet. Make sure your friend is logged into the correct Facebook account when redeeming their Facebook Game Card.
If you've already started using your Game Card, balances can’t be transferred from one account to another.
To protect your personal and payment information, we don't recommend letting your family or friends play games on your Facebook account for any reason.
If you've saved your payment info to your Facebook account and think that a family member has previously played games on your account, make sure to view your payment history to verify your charges.
How can I cancel a Facebook game or app subscription?
How can I cancel a Facebook game or app subscription?
Residents of European Economic Area won't be able to re-subscribe to canceled subscriptions, or subscribe to new ones.
To cancel a Facebook game or app subscription, please use a computer.
How do I make an in-game purchase on Facebook?
How do I make an in-game purchase on Facebook?
To make an in-game purchase using a computer, click any item or choose to purchase in-game cash or coins.
To add a new payment method:
1
Click Add New Payment Method.
2
To add your credit or debit card, select Add New Card.
3
You'll now be prompted to enter your payment details. Click Buy when you've finished this.
To make a mobile payment:
1
Select Mobile Phone and the country associated with it.
2
You'll now be prompted to enter your mobile phone number. Click Continue once you've done this.
3
Our mobile payment providers, Zong
and Boku, will send you a text with instructions. Your computer screen will also update with directions when necessary. Please note, charges go on your wireless bill or prepaid account.
and Boku, will send you a text with instructions. Your computer screen will also update with directions when necessary. Please note, charges go on your wireless bill or prepaid account.
4
If you're having trouble completing a payment with your mobile phone, let us know.
Managing Payments and Account Information
What payment methods can I use on Facebook games?
What payment methods can I use on Facebook games?
Facebook supports more than 80 payment methods from around the world, including:
Credit cards: American Express, Discover, Mastercard, Visa.
PayPal.
Mobile.
Gift cards.
Other local payment methods:
Country
Australia
Payment Methods
Ukash, Poli, Neteller
Country
Austria
Payment Methods
Sofort Banking, Paysafecard
Country
Belgium
Payment Methods
Sofort Banking, Paysafecard, Mistercash
Country
Bahrain
Payment Methods
OneCard
Country
Brazil
Payment Methods
Boleto Bancario, SafetyPay
Country
Canada
Payment Methods
Interac Online, Ukash
Country
Chile
Payment Methods
WebPayPlus
Country
Colombia
Payment Methods
Efecty, PSE
Country
Cyprus
Payment Methods
PaySafeCard
Country
Czech Republic
Payment Methods
TrustPay, Paysafecard, DaoPay
Country
Denmark
Payment Methods
Paysafecard, Trustly
Country
Egypt
Payment Methods
UKash, CashU, OneCard
Country
Finland
Payment Methods
Suomen, Paysafecard, DaoPay
Country
France
Payment Methods
Paysafecard, uKash, AlloPass MPME, Paiement sur facture Internet
Country
Germany
Payment Methods
PaySafeCard, Sofortüberweisung, ClickandBuy, DaoPay, Ukash, Giropay
Country
Greece
Payment Methods
Paysafecard, DaoPay
Country
Hong Kong
Payment Methods
AliPay
Country
India
Payment Methods
Neteller
Country
Indonesia
Payment Methods
Gudang Voucher, Doku (Alfamart, Wallet & ATM dan Bank Transfer)
Country
Ireland
Payment Methods
Paysafecard
Country
Italy
Payment Methods
Paysafecard, Ukash, DaoPay
Country
Japan
Payment Methods
Webmoney, Konbini, YCoins, Payeasy
Country
Jordan
Payment Methods
CashU, OneCard
Country
Kuwait
Payment Methods
CashU, OneCard
Country
Malaysia
Payment Methods
Malaysia Online Banking, Webcash, MOLPoints
Country
Mexico
Payment Methods
Toditocash, Paysafecard, Pago Efectivo (Oxxo, Banamex, Bancomer, Santander)
Country
Netherlands
Payment Methods
Ideal, Paysafecard
Country
New Zealand
Payment Methods
Poli
Country
Nigeria
Payment Methods
PayU
Country
Norway
Payment Methods
Paysafecard, UKash, DaoPay
Country
Oman
Payment Methods
CashU, OneCard
Country
Peru
Payment Methods
Banco de Credito, SafetyPay
Country
Philippines
Payment Methods
DragonPay eBanking, GCash, ATM, MolPoints
Country
Poland
Payment Methods
Paysafecard, UKash, Przelewy, DaoPay
Country
Portugal
Payment Methods
Multibanco, Payshop, Paysafecard, UKash
Country
Qatar
Payment Methods
CashU, OneCard
Country
Russian Federation
Payment Methods
Qiwi
Country
Saudi Arabia
Payment Methods
CashU, OneCard
Country
Singapore
Payment Methods
MOLPoints
Country
Spain
Payment Methods
Paysafecard, UKash, DaoPay, Sofort Banking
Country
Sweden
Payment Methods
Paysafecard, Trustly, DaoPay
Country
Switzerland
Payment Methods
Paysafecard, Sofort Banking
Country
Taiwan
Payment Methods
MyCard
Country
Thailand
Payment Methods
Paysbuy
Country
Turkey
Payment Methods
Paysafecard
Country
United States
Payment Methods
Oink
Country
Vietnam
Payment Methods
VTC Online Banking, VTC Wallet
Keep in mind certain payment methods may occasionally go offline in specific countries for ongoing maintenance. This is part of our efforts to ensure that you have a simple and secure payment experience. If your preferred payment option isn't listed, let us know.
Learn more about changing your preferred currency.
Note: If we don't accept your local currency, you may still be able to make payments on Facebook, but your transactions may be subject to foreign exchange fees, which you'll be responsible for paying.
What types of credit cards can I use to make in-game purchases on Facebook?
What types of credit cards can I use to make in-game purchases on Facebook?
We accept the following types of credit and co-branded debit cards for purchases on Facebook:
Credit cards: Visa, Mastercard, American Express and Discover.
Co-branded debit cards: Visa, Mastercard and American Express.
How do I update my primary PayPal payment method for use on Facebook?
How do I update my primary PayPal payment method for use on Facebook?
To update your primary PayPal payment method:
1
Visit PayPal and log into your account.
2
Click the Settings cog in the top-right corner.
3
Click Payments.
4
Click Manage pre-approved payments.
5
You should see Facebook, Inc. listed as one of your merchants.
6
Click Set Available Funding Sources.
7
Choose which payment method you'd like to use for future Facebook payments and then click Save.
To link your PayPal account with Facebook, you'll first need to set up a billing agreement with Facebook. Here's how:
1
Select the game you want to make a purchase in.
2
Choose the item or currency you want to purchase.
3
Below Select Payment Method, select PayPal.
After clicking Buy, you’ll be asked to login into your PayPal account and complete your billing agreement with Facebook. Once your billing agreement is set up, you'll be able to make future payments using PayPal.
If you're still having issues updating or creating a PayPal payment method, please contact us.
What phone service providers are supported in my country for payments with mobile web applications on Facebook?
What phone service providers are supported in my country for payments with mobile web applications on Facebook?
Facebook isn't able to provide support for game or app purchases made through mobile. You can manage your payments and request help for purchases made through the App Store or Google Play.
When making Facebook payments on a mobile web application, we offer 2-step direct billing for any of the mobile carriers pictured below.
In addition, we also support all of the following US carriers using our standard mobile payments checkout experience:
AT&T
Boost
Nextel
Sprint
T-Mobile
US Cellular
Virgin
If you do not see the information for the country you are looking for, you can view our full list of supported carriers:
Argentina: Claro, Movistar, Personal
Australia: Three, Optus, Telstra, Virgin, Vodafone
Austria: Three, Mobilkom, Orange, T-Mobile, Yesss!
Bahrain: Batelco, Zain
Belgium: KPN, Mobistar, Proximus, Telenet
Brazil: Claro, Oi, TIM, Vivo
Bulgaria: Globul, Mobiltel, Vivatel
Canada: Bell Mobility, MTS, Rogers Wireless, SaskTel, Telus Mobility, Videotron Wireless, Virgin Canada
Chile: Claro, Entel, Movistar
China: China Mobile
Colombia: Comcel, Movistar, Tigo
Croatia: Tele2, T-Mobile, VIPnet
Cyprus: Areeba, Cytamobile-Vodafone
Czech Republic: O2, T-Mobile, Vodafone
Denmark: H3G, Sonofon, TDC Mobil, Telia DK
Ecuador: Alegro, Movistar, Porta
Egypt: Etisalat, Mobinil, Vodafone
Estonia: Elisa, EMT, Tele2
Finland: DNA, Elisa, Saunalahti, Sonera
France: Bouygues, Orange, SFR
Germany: e-Plus, O2, Vodafone, T-Mobile
Greece: CosmOte, VodafoneGR, Wind/QTEL
Guatemala: Claro, Movistar, Tigo
Honduras: Tigo
Hong Kong: China Mobile, CSL/NWM, Hutchison
Hungary: Telenor, T-Mobile, Vodafone
India: Airtel, Loop - Mobile, Uninor
Indonesia: IM3, Satelindo, Telkomsel
Ireland: Three, Meteor, O2, Vodafone
Israel: Cellcom, Mirs / Amigo, Orange, Pelephone
Italy: Three, TIM, Vodafone, WIND
Jordan: Orange
Republic of Korea: KTF, LGT, SKT
Latvia: Bite, LMT, Tele2
Lebanon: Alfa, MTC
Lithuania: Bite, Omnitel, Tele2
Malaysia: Celcom, DiGi, Maxis
Mexico: Iusacell, Movistar, Telcel
Netherlands: KPN, Tele2, Telfort, T-Mobile, Vodafone
New Zealand: 2 Degrees, Telecom, Vodafone
Nicaragua: Claro, Movistar
Norway: Netcom, Network Norway, Tele2, Telenor
Peru: Claro, Movistar
Philippines: Globe GCASH, Globe Telecom, SMART
Poland: Era, Orange, Play, Plus GSM
Portugal: Sonaecom, TMN, Vodafone
Romania: CosmOte, Orange, Vodafone
Russia: Astrakhan GSM, Beeline, BWC, Megafon, Motiv, MTS, NTC, Smarts, Tele2, Yaroslavi GSM
Saudi Arabia: Mobily, STC, Zain
Singapore: M1, SingTel, Starhub
Slovakia: O2, Orange, T-Mobile
Slovenia: Mobitel, SiMobil, Tusmobil
South Africa: Cell C, MTN, Vodacom
Spain: Orange, Movistar, Vodafone, Yoigo
Sweden: Three, Tele2, Telenor, Telia
Switzerland: Orange, Sunrise, Swisscom
Taiwan: APBW, CHT, FET, MOBITAI, Vibo
Thailand: AIS, DTAC, TAO
Turkey: Avea, Turkcell, Vodafone
UAE: DU, Etisalat
UK: O2, Orange, Three, T-Mobile, Virgin, Vodafone
Ukraine: Kyivstar, life :), MTS
USA: AT&T, Boost, Nextel, Sprint, T-Mobile, US Cellular, Virgin
Venezuela: CANTV, Digitel, Movilnet, Movistar
Vietnam: EVN, HT-Mobile, Mobifone, S-Phone, Viettel, Vinafone
Please keep in mind certain payment methods may occasionally go offline in specific countries for ongoing maintenance. This is part of our efforts to ensure that you have a simple and secure payment experience.
If you're having trouble completing a payment with your mobile phone, let us know.
How do I add or remove a payment method from my Facebook account?
How do I add or remove a payment method from my Facebook account?
Only debit cards and PayPal accounts are accepted for sending and receiving money through Facebook messages.
To add or removing a payment method from your Facebook account:
1
Open the Facebook app (not Facebook.com in your browser).
2
Facebook for iOS: Tap 
then tap Settings, and then tap Payments.
then tap Settings, and then tap Payments.3
Facebook for Android: Tap 
then tap Payment Settings.
then tap Payment Settings.4
Tap New Credit or Debit Card to add a payment method to your account. To remove a payment method, tap the existing payment method, and then tap Remove Card.
If your credit card is the primary payment method for your Facebook Ads account, you can't remove it unless you add a new payment method from your ads manager. You can also close your Facebook Ads account to stop all advertising and remove all cards from your account.
If you have additional questions or continue experiencing issues adding or removing your payment method, please let us know.
Note: we don't support RuPay or the Maestro card network.
How do I change my preferred currency for payments I make on Facebook?
How do I change my preferred currency for payments I make on Facebook?
To change your preferred currency for payments you make on Facebook:
1
Tap 
in the top right of Facebook.
in the top right of Facebook.2
Scroll down and tap Settings then tap Payments.
3
Tap Account Settings.
4
Select your desired currency at the bottom of the screen.
Keep in mind: If you change your preferred currency, you'll need to wait 72 hours before you can change it again.
Where can I see my payment activity on Facebook?
Where can I see my payment activity on Facebook?
To see your payment history:
1
Tap in the top right of Facebook.
in the top right of Facebook.2
Scroll down and tap Settings and then select Facebook Pay.
3
You have a few choices for the types of payment history you can see:
To see a list of your recent game payments, tap Facebook Pay then tap Payment History.
To see a list of items you've purchased on Facebook, tap Purchases.
To see a list of payments you've received or sent in Messenger, tap Payments in Messenger.
Should I be charged sales tax on my in-game purchase?
Should I be charged sales tax on my in-game purchase?
Facebook is required to charge you tax on certain game sale purchases based on the laws in your location.
In the US, these taxes are listed separately on your invoice and are charged in addition to the price of the in-game purchase. Tax rates are based on the address information you provide to us during checkout.
Privacy and Security
How does Facebook protect my privacy when I spend money?
How does Facebook protect my privacy when I spend money?
We value the trust you place in us and take many precautions to prevent unauthorized access to information you've saved on Facebook.
When you spend money on Facebook, we may share your contact or shipping info with sellers and their service providers according to our data policy. However, we don’t share your payment card info or third-party payment login info with sellers or with the recipients of a donation, or any other merchant when you make a payment on Facebook.
Facebook may also store your info so you don't have to enter it again when you make a future purchase.
If you don't want us to store your payment info for future use, you can remove the payment methods you've added to your account.
If you don't want us to store your payment info for future use, you can remove the payment methods you've added to your account.
Learn more about how we protect your payment info.
How do I report a Facebook charge on my bank statement that I don't recognize?
How do I report a Facebook charge on my bank statement that I don't recognize?
If you see a Facebook charge on your bank statement that you don't recognize, make sure a family member, friend or co-worker didn't use your account to buy something without you knowing.
If you still don't know who bought something using your account, let us know by filling out this form, we'll investigate further. We value the trust you place in us and take many precautions to prevent unauthorized access to information you've saved on Facebook.
My Facebook account was hacked and used to make purchases on apps.
My Facebook account was hacked and used to make purchases on apps.
If there's spending activity on your account that you don't recognize, please review your purchase history. If you still don't recognize this activity after reviewing your purchases, log into Facebook on a computer and let us know.
If you think your account was taken over by someone else, we can help you secure it.
Troubleshooting
I can't add or pay with a new credit card on Facebook.
I can't add or pay with a new credit card on Facebook.
If you're having trouble adding or paying with a new credit card on your account, please make sure that the credit card number, expiration date, CSV number and other payment information are correct.
If you receive an error that says you have too many cards on file or if you're still having trouble, please contact us.
Keep in mind, if you want to add a new payment method for Advertising, you'll need to add it in Ads Manager.
I was charged by Facebook, but I didn't receive my in-game item.
I was charged by Facebook, but I didn't receive my in-game item.
If you're still having issues receiving your items, let us know.
How do I contact the developer of an app or game on Facebook?
How do I contact the developer of an app or game on Facebook?
To contact the developer of an app or game, log into Facebook from a computer.
How do I find my user ID for my apps and games on Facebook?
How do I find my user ID for my apps and games on Facebook?
When you contact the developer of an app or game, you may need to give them your user ID to help them better address your question or concern.
To find your user ID:
1
Tap in the top right of Facebook.
in the top right of Facebook.2
Scroll down and tap Settings.
3
Tap Apps and Websites, then tap Logged in with Facebook.
4
Tap on the name of the app.
5
Scroll down to Learn more. Your user ID is in the paragraph below.
What web browsers work best with Facebook?
What web browsers work best with Facebook?
To make sure you have best experience possible, we recommend using the most up-to-date version of one of the following browsers:
Google Chrome.
Mozilla Firefox.
Safari.
Microsoft Edge.
Get Help
Please make sure you have the latest version of Facebook installed
If you've tried the troubleshooting tips in the section above and still have a payments related question about games on Facebook, please let us know.
