Core targeting
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Audience targeting helps you show your ads to the people you care about. Learn how to use Meta's ad targeting options and get your Meta ads (i.e., ads on Facebook, Instagram and other Meta technologies) in front of the right people.
If you have a shop or catalog you can contact support in Commerce Manager for help with several topics, including:
Account setup
Shop inventory
Payout status
Order status
Technical issues
Rejected items
Request a review
Other issues
How to contact support
You can get Commerce Manager support through email or live chat.
1
Go to Commerce Manager and select your shop.
2
In the Education tab, select Contact support.
3
Choose the topics you need from the dropdown.
4
Write your message.
5
Select either Chat or email as your preferred contact method.
6
Select Send.
If you select Email, replies to your message may take up to 24 hours and are sent to your business email address. You can change this email address in your Commerce Manager settings.
If you select Chat, this opens a conversation with a representative in Messenger.
Note: We’re gradually introducing the live chat option. This feature may not be available to you right now.
Support for ecommerce platforms
If you manage a shop with an ecommerce platform like Shopify, you must contact the platform's support team for help with issues about your integration.
Learn more
About payouts in Commerce Manager
About returns in Commerce Manager
About order fulfillment in Commerce Manager
About core targeting
About ad targeting
Guide: Targeting approaches
About location targeting
About detailed targeting
About the delivery system: Frequency caps
About the delivery system: Estimated results
Learn how to find your audience
Troubleshoot core targeting
About bulk uploading targeting locations
Why is my third party analytics software showing that my ads were clicked on outside of the location I targeted?
About the Inspect tool in Meta Ads Manager
About overlapping audiences
See what locations have supported Designated Market Areas for ad targeting
Additional resources
Learn how to grow your business with Meta technologies
