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SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, East-West Line, the Circle Line, the new Thomson-East Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

We have set our core values as Respect, Integrity, Safety & Service and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

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Terms of Use:

We welcome your comments, constructive feedback and suggestions. We expect that our users follow the Terms of Use and share their opinions respectfully.

We do not discriminate against any view, but we reserve the right to remove comments that contain vulgarities, are personal attacks against individuals or are deemed inappropriate and/ or disrespectful towards users of our page.

When contributing, please ensure you do not post anything of the following nature:

- Profanities, defamatory, offensive, obscene or violent language
- “Trolling” or deliberate disruption of discussions
- Hateful or discriminatory remarks targeting race, religion, nationality or political beliefs
- Abusing, harassing, stalking, threatening or attacking others
- Spam, link-baiting or embedding links that contain viruses or other malicious software
- Advertising, promotion or endorsement of any products, services or brands
- Violation of any laws or regulations
- Comments, topics or discussion relating to SMRT’s staff, affiliates and partners
- Infringement of any intellectual property or laws
- Personal details such as addresses, phone numbers, ID numbers, credit card details, bank account numbers or other sensitive info
- Photos and videos of members of the public and of SMRT staff (when used inappropriately or out of context)

For the purpose of constructive discussions, please note that SMRT reserves the right to remove irrelevant or offensive comments. Users who breach the above-mentioned may also be banned from this page.

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Providing Feedback:

If you need to reach out to us for feedback and queries where we need your personal details to get in touch with you, we request that you use the following channel due to privacy concerns:

🔗 Feedback: smrt.com.sg/feedback?source=fb
🔗 Compliment: smrt.com.sg/Compliment?source=fb
🔗 Lost and Found: smrt.com.sg/report?source=fb

Thank you.