Just don't ever send in for service their service repair company is horrendous 6 months and it's still not fixed

PRODUCT WARNING: I purchased a Neato vac and it started MELTING! Since they claim to have a 12 month warranty I exchanged it (which was a HUGE hassle and they made ME pay shipping) they sent me a REFURBISHED unit which started having issues. When I contacted them I was told there is only a 3 MONTH WARRANTY on refurbished units!!!!!! Essentially because there was manufacture defaults to begin with they now took a year warranty to 3 months by sending me another broken product and refusing to replace it. Do yourself a favor and do not purchase from Neato!

Well deserved! Congrats