Frequently Asked Questions (Mobile Edition)

• How do I upload photos/videos from my mobile?
• Why can’t I login?
• How do I deactivate my account?
• How do I reset my password?
• How can I remove a friend?
• How can I change my name?
• How can I edit my profile?
• How do I use my applications?
• How do I join a network?
• How do I edit my Work and Education?
• How can I create Events?
• How can I use Facebook Chat?
• How can I block people?
• How do I search for Groups?

How do I upload photos/videos from my mobile?

You can use your personalized upload email address to email a photo/video from your computer or mobile phone. The uploaded content will then appear in your Mobile Uploads album.

To see what your personalized upload email is, please take the following steps:

1. Go to your Publisher, located at the top of your Wall, and click the Photos button next to "Attach."
2. Select "Upload a Photo."
3. Click the "upload via email" link.

A dialog box will appear with your personalized upload email and further information about using this feature. Be sure to save your upload email address as a contact for easy access.

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Why Can’t I Login?

• If you signed up for Facebook from your phone, be sure to enter your number including country code and excluding "+" or "00" when logging in.
• If you did not sign up from your phone, you cannot use your mobile number to log in. Please log in with your usual email and password.
• If the problem persists, this is likely a cache or cookies problem. To fix it, please follow the instructions below carefully:
  1. Please clear your mobile device’s cache and cookies (even if you have already done this). You can usually do this from an option menu when your mobile browser is open. Please consult your phone's user guide to determine how to do this on your particular device.
  2. Enter m.facebook.com as a new URL, rather than using a bookmark or a link. Log out of Facebook if you have the option.
  3. Enter your normal login details to log in. Please note that passwords are case sensitive.
  4. Repeat steps 1 through 3, if needed.

If you still cannot login after attempting all of the above steps, please submit this report here.
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How Do I Deactivate my Account?

You can deactivate your account by using the "Deactivate" link on the Account tab of the Settings page located at the bottom of any m.facebook.com website.

Deactivation will completely remove your profile and all associated content on your account from Facebook. In addition, users will not be able to search for you or view any of your information. If you reactivate your account, your profile will be restored in its entirety (friends, photos, interests, etc.).

To reactivate your account, simply log in from a computer with your email (or phone number, if applicable) and password.
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How Do I Reset my Password?

You can reset your password by using the "Change Password" link on the Account tab of the Settings page located at the bottom of any m.facebook.com website.
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How Can I Remove a Friend?

In order to remove a friend, please navigate to that person's profile and click on the 'Remove Friend' link located below the 'Wall' link.
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How can I change my name?

You can submit a name change request by selecting the "Settings" link at the bottom of any m.facebook.com page, and then choosing the "Account" link. From here, select the "Change name" link.
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How can I edit my profile?

You can edit your profile by navigating to the Basic Info section on your Profile page and clicking on the appropriate link that you would like to update.
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How do I use my applications?

Unfortunately, not all third party applications offer mobile functionality. You can view which of your current applications work on the mobile site by clicking "Settings" at the bottom of m.facebook.com.

You can add new applications by logging in from a computer. You can also do this via SMS by texting the full application name to 32665. You must be able to activate Facebook Mobile Texts in order to use this option.

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Found a Bug or Problem?

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. Please submit bug reports only here.

Please note:

You must login to Facebook through a computer to:

• Create Events
• Join a network
• Edit your Work and Education
• Facebook Chat
• Block People
• Search for Groups

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